osTicket Hosting

osTicket is a professional solution for issuing support tickets. It’s a very popular open source support ticket system. It serves to implement support tickets sent via email, phone and web-based forms into a plain easy-to-use multi-user web interface. You can have functions like managing, organizing and archiving all of your support requests and responses in centralized location while providing your users with the top-notch support service that they deserve. How does it work? When you sign up for our osTicket Hosting with a paid hosting account with us, the following steps form the main workflow.
Users can create tickets via your website, e-mail or phone. Incoming tickets are saved and assigned to agents. Agents help your users to resolve their issues. That’s basically the whole process. The osTicket Hosting software is completely free and is also open-source. You can get it for free if you’re already paying for a hosting plan with us or if you don’t you can get one for a reasonable price. Just click on the “Sign Up” button to the right.
With the osTicket Hosting that we provide you’re getting all the features that you could possibly want from a ticket system. Tickets can be issued by email, online forms or phone (created by staff). The configuration and mapping are very flexible. You receive automatic replies when a new ticket is opened or a message is received. The formating and the templates of the mail are completely customizable. You can add preset responses for questions that are asked very often. You can attach internal memos to tickets for the staff. The topics for web issued tickets can be edited. Prioritize questions without giving away internal departments or priorities. Keep employees and users in the loop with e-mail updates. Configure and edit all kinds of settings. Control every employees’ access level with division by groups and departments. Send tickets to team members and/or department. Users aren’t required to have an account. With osTicket Hosting all support requests and responses are saved in an archive.

  • Web and Email Support
  • Auto Response
  • Canned Replies
  • Internal Notes
  • Help Topics
  • Alerts and Notices
  • Role-based Access
  • Assign & Transfer Tickets
  • Plug-in System

  • RSS feeds

  • Social Media Integration

  • Full text search

  • Powerful Control Panel

  • Analytics

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