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 Domain & Subdomain Manager
Question: What should I do in order to use my already registered domain name with your web hosting service?
Answer: To set up the domain with us, add the domain through the Domain Manager section, contact your current registrar and set our DNS ( see DNS below).
You should set your domain name to use our DNS (domain name servers) and/or IPs below in order to have your domain resolving and working with our system. Our name servers are:
ns1.zettahost.com [67.15.155.106]
ns2.zettahost.com [67.15.155.137]
Question: What is DNS and how does it work?
Answer: The domain name server (DNS) is the way that Internet domain names are located and translated into IP (Internet Protocol) addresses. Domain Name Server, a program running on a server which automatically translates domain names from http://www.domain.com/ into their correct TCP/IP addresses, eg 123.123.123.123.
Question: I have already uploaded my web site, however still cannot see it online?
Answer: If you have a domain make sure you have set our DNS (see above Question for reference). Be sure you have uploaded all your files inside the corresponding directory in your File Manager (see the Question below for reference).
Question: I signed up for your service and wasn't able to see my assigned subdomain/URL anywhere inside my Control Panel.
Answer: Upon creation of your account we have not assigned/created any subdomain. You should create one i.e. yourname.zettahost.com from your Control Panel, Subdomain Manager menu. Once you create a subdomain the system will automatically create corresponding folder inside your File Manager menu with the same name as your subdomain. Then you should upload your web site files inside this directory, so upon typing the subdomain inside a bowser you will be able to see/view your web site.
When you delete a domain/subdomain the system automatically deletes all subdomains, mailboxes, email accounts and corresponding folders of this domain/subdomain.
FTP & File Manager
Question: What is FTP?
Answer: FTP is File Transfer Protocol. Using FTP client, remotely you can upload easily files to your hosting account.
Question: How can I upload my website?
Answer: You can upload your website using any FTP client or our File Manager.
Question: I don`t have FTP client. Where should I get one from?
Answer: One of the most famous FTP clients are Cute FTP, Crystal FTP, Smart FTP, etc. You can search for one through the well-known search engines like Google, Yahoo, etc.
Question: What are my FTP settings so I can establish FTP connection?
Answer: The FTP setings are as follows:
• FTP Host: all FTP Hosts are listed in your Control Panel, FTP Manager section on the bottom of the page
• FTP Username: all FTP usernames are listed in your Control Panel, FTP Manager section
• FTP Password: the FTP password you have assigned to your FTP account, for the default one FTP account if you haven't change it, password is the same as your initial hosting's account password
Question: How to Delete, Rename, Copy or Move files or directories?
Answer: Simply mark the check box corresponding to the file or directory you'd like to manage and click the command button ( Rename, Copy or Move ).
Question: How to change permissions (CHMOD) of a file or a directory?
Answer: At present all files/folders are uploaded/created by default with 755 permissions.
You can change the permissions of your files/folders only via FTP client. For most well-known FTP clients on right click you can find an option for changing files/folders permissions.
All php files need 755 permissions to work properly.
Question: Can I edit a file's content through the Control Panel?
Answer: Yes, you can. Inside your Control Panel, File Manger section, next to each file there is an icon in the form of a paper sheet. Click on the icon to view and edit the file's content.
Question: How to upload my files using the File Manager?
Answer: To upload a locally stored document, simply follow these steps:
Browse to the specific directory inside the File Manager where you'd like the file to be uploaded. Select the file by the browse button and click the Upload File button.
Password Protection Manager
Answer: Using the Password Protection section in your Control Panel, you can protect your directories against unauthorized access. When a visitor tries to open the protected directory (or a file located inside that directory) a window pops up and requests username and password.
Password Protection feature is disabled for all free accounts.
Question: How to setup a password protected area (directory)?
Answer: Inside your Control Panel, Password Protection section, simply enter the desired password protected area's username after "username_" in the Username field, type password, path ( the exact physical path to be protected ) and click on the Create Password Protection button.
Database Manager and phpMyAdmin
Question: How I can connect to my MySQL database? What settings should I use for my script/software?
Answer: The correct MySQL database settings are:
• DB Host: see your MySQL Database Manager section under DB Host column
• DB Port: 3306
• DB Name: the database name you have assigned, listed inside Database Manager section of your Control Panel
• DB Username: the database username you have assigned, listed inside Database Manager section of your Control Panel
• DB Password: the database password you have assigned
Question: How I can access my database online?
Answer: Login your Contorl Panel, click on the phpMyAdmin icon, then use the following credentials:
• Username: the database name you have assigned, listed inside Database Manager section of your Control Panel
• Password: the database password you have assigned
Email Accounts & Webmail
Question: How can I create an e-mail account?
Answer: To create a working e-mail account you need to have a domain or subdomain. Then inside your Email Manager section simply enter the e-mail account name and password and click on the Create E-mail button.
To create a catch-all account enter only password and click on the Catch-all check box. Please note SMTP is disabled for all free accounts!
Question: What will happen if I delete a mailbox?
Answer: Deleting a mailbox will delete the selected mailbox along with all e-mail aliases, e-mail filters and spam protection assigned to it.
Question: How to check my e-mails using the Webmail?
Answer: Inside your Control Panel, E-mail Manager section, select the Webmail icon and login using your e-mail address and password.
Question: What is a mailbox?
Answer: The folder where your incoming e-mail messages are stored.
Question: How many e-mail addresses do I get with my account?
Answer: Depending on the hosting plan you have chosen you can use as many e-mail addresses as stated in the Account Statistics table in your Control Panel.
Question: I can't send e-mail. All outgoing e-mails are being rejected. Why?
Answer: SMTP is disabled for the free accounts.
If you have paid account, please note in the account properties of the Outlook Express / MS Outlook you should check the box 'My server requires authentication'. Please note that if you are using different e-mail client the settings might be different.
Question: What are my POP3 mail settings?
Answer: The mail settings are as follows:
• Username: your e-mail address
• Password: your e-mail passwrod
• POP3 Server: yoursubdomain.zettahost.com or mail.yourdomainname.com
• SMTP Server: if you have free account use the SMTP server of your local ISP; if you have paid account use mail.yourdomainname.com
Email Filters & Spam Protection
Question: I am receiving a lot of spam e-mails, what can I do to stop them.
Answer: There are two options:
• Inside your Control Panel, E-mail Filters section you can create custom filter to delete, move or forward ( forwarding is disabled for all free accounts ) e-mails containing specific words in the mail headers, subject or body of an e-mail.
• Inside your Control Panel, Spam Protection section, you can configure all e-mail accounts to be filtered by a certain spam score value ( from 1 to 40 ) and assign certain actions like delete, move to a specific folder or forward ( forwarding is disabled for all free accounts ).
Access & Error Logs
Question What is Access & Error Logs?
Answer: An access log is a list of all the requests for individual files that people have requested from a web site. The Error log is the file that stores instances of errors and failures encountered by the system.
Traffic Statistics Question: Is there a way and how I can check my web site statistics?
Answer: The traffic statistics are available for all users under the Traffic Statistics section in your Control Panel.
Account Information & Password
Question: My contact details have changed since I signed up, how can I update them?
Answer: Inside your Control Panel under Account Manager section, in the Account Information section you can edit all your contact details.
Question: I have a hard time to remember my password. How can I change it?
Answer: Inside your Control Panel under Account Manager section, in the Account Password section you can reset your account password.
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[Feb 22, 2007] 
Web Hosting Frequently Asked Questions
